Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. 

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

• Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
• The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
• Our fulfillment averages don't account for the time an order might be put on hold. 
• Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. 
• Our fulfillment times are an estimate, but not a guarantee.

We follow a simple equation to calculate EDT:

estimate fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

• Issues with print or embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you have any questions reach out us at - info@baskandweave.com

Providing your email and phone number at checkout is crucial to: 

• Ensure timely delivery 
• Get real-time delivery updates
• Avoid items being held at customs or returned

When contact details are provided, it’s more likely that the package will be delivered on the first try. This is particularly helpful for couriers bringing packages to the recipient’s door, as they may struggle to complete deliveries without contact information.

We try to fulfill products in the order that they come in, and usually, we're able to do that. To manage our order queue, we route orders to whichever facility has more capacity. Fulfillment order depends on the product and where it's routed to, so newer orders might get fulfilled faster if they're routed to another facility. 

As an example, let's say you have two t-shirt orders. The older order might include a t-shirt that's only be able to be fulfilled at our NC facility, so it's waiting in line. The newer order is a shirt that we can fulfill at a backup facility, so we might route that order and it gets fulfilled faster.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

If the recipient's address was wrong, then , the package is sent back to our return address. We'll contact you for an updated address to reship the product. If the customer want's to reship the product then the custom have to pay the amount for reship the product. You can check the full details/policy in our Return/Exchange policy.

As a general rule of thumb, all of our products are packaged in paper or plastic mailers or cardboard boxes. Depending on local supply availability, packaging can be made of recycled, partially recycled, or virgin materials. Whenever needed, we use clear mailers, tissue paper, foam pouches, or bubble wrap to protect products from breaking or scratching.

The most commonly used packaging in our facilities is a post-consumer recycled (PCR) plastic mailer. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer. 

PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films.

The amount of PCR in the packaging differs for each fulfillment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments.

We work with suppliers that produce high-quality products that last through many washes, keeping print colors vibrant and the fabric soft.

Bella + Canvas

Bella + Canvas is known for its premium quality tees that come in a wide variety of sizes and colors. Their apparel is made using airlume combed and ring-spun cotton, which is famous for its durability and extra softness. The brand is revolutionizing the concept of fast fashion by introducing eco-friendly practices in its apparel production.

Gildan

Gildan offers wardrobe essentials such as t-shirts, sweatshirts, and hoodies in both classic cuts and contemporary styles. The brand is also a part of the Genuine Responsibility® program which focuses on creating apparel using renewable energy and less water than the industry average.

Cotton Herritage

Cotton Heritage is a US-based company that produces long-lasting premium quality apparel. The brand's collections include stylish and minimalistic loungewear essentials all serving as the perfect canvas for DTG and embroidery designs.

Champion

The brand is also a part of Hanesbrands Inc. family which is known for its sustainability and social practices. Champion is committed to use 100% recycled polyester and 100% sustainable cotton in their apparel by 2025.

Stanley/Stella

Stanley/Stella is a Belgian apparel company that creates soft yet durable eco-friendly clothing. The brand is passionate about producing long-lasting garments in a responsible and ethical way.

Next Level

Next Level specializes in soft cotton fabrics and innovative blends. The brand is known for their range of styles and fits.

Econscious

As the brand's name suggests, Econscious is an eco-conscious company that creates clothing made from organic or recycled materials. All of their apparel is PETA-approved vegan and GOTS-certified. Check out the classic unisex t-shirt or durable tote bag .

District

District is all about casual and trendy basics. The brand is committed to responsible sourcing and is an Accredited Participating Company of the Fair Labor Association (FLA).

LAT Apparel

LAT Apparel creates soft and comfortable everyday wear that provides a great fit and smooth imprintable surface. The brand is CPSIA and WRAP certified.

If you have any questions, don't hesitate to contact us, we are happy to help.

Contact: info@baskandweave.com