At Bask & Weave, we strive to ensure your complete satisfaction with every purchase. Please review our return and exchange policies below to understand how we can assist you.

If we talk about the returns policy in Bask & Weave, then we do have a Returns facility, which is basically just our warehouse in which we keep the general, blank products and also the returned products/packages. However, we do not have such an option to do the exchanges, as we also don't accept exchange returns due to the products being made on demand.

So, let's say that you ordered the wrong size, it got delivered to you and you realize that you have ordered an incorrect size and wish to make an exchange for that product, exchanging the wrong size for the correct one. We don't do such exchanges, due to the buyer's remorse. If the customer is inquiring about the size exchange then the customer has to place a new order or you can place a new order through website, ordering the correct size. This also applies to the wrong-ordered color or product.

We do accept returns from the carrier if the carrier has decided to return the package to us due to the invalid address, the package being unclaimed, the package being undeliverable, etc.

All in all, we generally don't accept returns if the customer decides to return the package to us themselves, but they can absolutely do that, it is just that they will be liable to cover the shipping fee for the carrier for that return, as we don't cover such fees.

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

If an order is returned to us because of an incorrect address provided by the customer, the customer will need to cover the cost of reshipping it once we have the updated address as first time we cover all the shipping cost and regarding reshipment case the customers have to pay for the reshipment that can range from ($5 - $15) depending upon the countries.

If your customer gives the wrong address initially, but provides the correct one later, the reshipping cost will also be the customers responsibility.

We will double-check the address with the customers before shipping to avoid this situation.

NOTE: Since we make everything to order, we don’t accept exchanges for size or color changes. If the customer wants a different size or color, the customers will need to place a new order for them at their expense. We don’t restock returned items or hold them for future orders. Every product is custom-made just for that specific order.

If a product arrives misprinted, damaged, or defective, the customer can request a replacement or refund within 30 days of delivery. We need photos to process the claim. However, if the customer simply doesn’t like the product or ordered it by mistake, we don’t offer refunds in those cases.

If an item gets damaged during shipping, don’t worry—it’s on us. We’ll replace or refund it at no extra cost to you or the customers. Just make sure to submit a claim within 30 days of receiving the item, with photos of the damage.

For packages lost in transit, let us know within 30 days of the estimated delivery date. If confirmed lost, we’ll either reship it or issue a refund, and we’ll cover the cost.

As for not reshipping the item within 30 days of it being returned to us, it would be donated to charity and we wouldn't offer a refund. However, when an order is returned and processed in our facility, you'll receive a notification email and from that day you'll have 30 days to reship it.